Frequently asked questions

Simple instructions to work with the Premium RDP.

HAVE QUESTIONS?

Our Global data center are located in 50+ locations including north america.east america,south america,United Kingdom,Malaysia and other for more details and speed test please visit here.

Your Server will be automatically provisioned and delivered in a time frame between 3 minutes and 20 minutes for the Linux VPS/Dedicated Server and up to 10 minutes for the Windows VPS or Dedicated server.

We accept Credit Cards, Debit Cards, PayPal, Bitcoin, Mobile Digital Transfer ,and Bank Transfers.

Yes, the Monthly Payment is the default payment period on our website. But if you choose to pay for a longer period of time, we give out great discounts for our loyal customers.

We does’t offer free trial and no free Server, but 24/7 support

Yes, our virtual servers are hosted on our cloud platform.

Yes, our servers can be upgraded, but please note that they can’t be downgraded back. In order for you to upgrade your Server, just visit the upgrade page in your Server control panel on our website and select the desired upgrades.

You can reinstall the OS from the control panel of the VPS.

Each server is featured with a 1Gbps connection speed.

Sure. We suggest all our customers to configure IP tables on all servers while also keeping up to date with the latest security patches.

You will get 1 IPv4 address and a /64 IPv6 subnet free for eachserver. You can buy more IPv4 addresses if you wish.

All the ports on our servers are open.

The server can be accessed via Putty where the VPS IP is inserted, default username is root and the password is sent to your email.

The Servers can be accessed via RDP where the VPS IP is inserted, default username is vps or Administrator and the password is the one sent to your email. RDP is installed by default in all Windows installations including your personal PC.

Of course, feel free to add funds to your account balance via the “Add funds” button in your “Invoices” menu and the payment will automated.

More IPs can be added by generating support ticket extra charges per IP apply.

Yes you can expand serve disk, RAM etc.

Proceed to the “Reinstall” menu in the  panel. A wide selection of operating systems are available.

Either you can select “Cancel” in your user panel or open a support ticket requesting this.

Please contact us on support ticket,telephone or live-chat to talk directly to one of our operators and they will further assist you with any question you might have.

You can express your issues regarding your service by opening a support ticket. If you wish to skip this step and get a refund, mention this in the newly opened ticket.

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